At CloudNest, we strive to provide excellent service and support to our customers. However, we understand that circumstances may arise where you need to cancel a service and request a refund. Please review the following policies regarding cancellations and refunds:
- Refund for Hosting Plans:
- A refund for hosting plans (WordPress hosting, Shared hosting, and Premium hosting) will be provided only if requested within 2 days of the initial purchase date.
- After the 2-day period has elapsed, no refunds will be issued for hosting plans.
- Cancellation of Services:
- Users have the flexibility to cancel their service at any time.
- However, refunds for cancelled services will only be provided if the cancellation request is made within 2 days of the purchase date.
- Domain Registrations:
- Once a domain is purchased, it cannot be refunded, as the domain registration process is irreversible.
- However, users have the option to cancel their domain registration without receiving a refund.
- SSL and VPN Services:
- SSL certificates and VPN services are non-refundable and cannot be cancelled once purchased.
We understand that every situation is unique, and we are committed to providing fair and reasonable solutions to our customers. If you have any questions or need further assistance regarding cancellations and refunds, please don’t hesitate to contact our customer support team.
